There are two important assets that have allowed our company to grow and succeed; our loyal clients and our dedicated personnel. We must continue to build on these assets to ensure our success in the future. It is our goal to provide a "value added" dimension to the CAL-Tec Quality Management System. To accomplish our goals and to provide you with a valuable service, we rely on your feedback as a standard measure. We appreciate your business and want to thank you in advance for your input, which facilitates our journey toward continuous improvement.

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This questionnaire is based on a rating system from 1 representing a total dissatisfaction with the service to a 5 representing the total satisfaction. Please check the boxes in the following matrix, as you feel appropriate, using the guidance provided below.

(1) Totally Dissatisfied (2) Dissatisfied (3) Somewhat Satisfied (4) Satisfied (5) Very Satisfied

Did CAL-TEC's Sales Team handle the selling Professionally? 1 2 3 4 5
Were Customer job requirements adequately defined, reviewed, and understood to meet the job needs? 1 2 3 4 5
Did CAL-TEC's Team ensure that the organization has the capability to meet the actual requirements? 1 2 3 4 5
Were the contractual requirements met by CAL-TEC? 1 2 3 4 5
Were there any differences between awarded contracts and job invoices? 1 2 3 4 5
Was the CAL-TEC Operations Team thorough and effective in job delivery and completion? 1 2 3 4 5
When required, were Quality, Health, Safety, and Environmental contract specific procedures and documents provided to the customer? 1 2 3 4 5
How would you rate the overall job performance of CAL-TEC personnel, equipment, and services? 1 2 3 4 5

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